Learn more about Phoebe Maddrell

About me, so far

Hello! I'm Phoebe. With a career spanning over 15 years, I bring a wealth of international experience, having worked in 6 different countries before settling back in the UK.

For the past 8 years, I have worked exclusively for Ultra High Net Worth Clients. I began as a Sole Stewardess on board a Super Yacht, which evolved to managing multi-property estates set in acres of land. Assigned titles such as Private Personal Assistant, Executive Assistant and multi-property House / Estate Manager.

I am accustomed to delivering the highest level of service and exceptional quality work to Clients who demand the very best of everything. This means I am uniquely positioned to tackle every far-reaching request that’s presented by high powered teams, individuals and businesses.

The services I offer match my vast experience. From flexible consulting with Clients and Teams to build unparalleled systems to run complex operations to communications and procurement in life and business. Using modern and traditional methods to streamline processes for maximum efficiency.

Fundamentally I drive accountability across every element of lifestyle, business and home.

I'm passionate about being detail orientated, organised and pre-emptive. With an expansive technological background and knowledge in more niches than you can ever imagine. I can help change your life or business forever with my knowledge of corporate entities, small businesses and private households.

A competent leader, I build long standing relationships with teams and individuals - remotely and face to face. Always at the heart of bringing everyone together, forever adaptive, with endless reserves of perseverance and resourcefulness.

I believe in honesty, equality, fair working practices and inclusivity. All my work is undertaken with integrity and I have an inherent strong sense of morality, which has built deep trust with everyone I've ever worked with.

Experience with technology

An early adopter of the Mac SE computer at the age of 4, I could type before I could write and became a mid-90s internet user by the age of 7. My skills have been constantly evolving, allowing me to work with teams not only face to face but remotely.

Passionate about learning, I am constantly updating and expanding my knowledge and in the past 8 years this has included complex household management systems.

General Technology

• Apple Mac and iOS technology - Intermediate knowledge and over 30 years of experience
• Google Suite - Advanced knowledge of Docs, Sheets, Inbox management and multi-user calendars
• DropBox, iCloud, Egnyte and Google Drive for file sharing and creating an organised filing system
• Microsoft Office 365 - Advanced knowledge of Word / Excel, Teams, inboxes and multi-account calendars
• Collectrium, Excel and Sheets for inventory organisation across art, jewellery and personal effects
• Quickbooks, Excel and Sheets (single and multi-currency) for expense reporting and bookkeeping
• WhatsApp, Slack and Trello for creating and managing effective communication groups
• ChatGPT in conjunction with critical thinking - From refining communication to optimising travel plans
• Google Research - Utilising the advanced tools. From reverse image searches to intermediate knowledge for refining search results
• Instagram, TikTok, YouTube and Facebook for marketing - From writing copy, website launches, social media marketing across
• Canva - Creating graphics for party invitations, marketing and creating a high level of professionalism in general communications
• Paperless Post and email for coordinating event invites
• Airbnb services - Designing a sophisticated Airbnb profile, from an appealing listing to providing high quality customer service
• Zoom / Microsoft Teams - Coordinating and confirming multi-participant online meetings via Zoom, Teams and Google Meet

Experience with property technology

I have acted as project manager for various Clients, across several properties in multiple countries to refine and/or instate the following systems. I acted as the main point of communication between vendors and Clients. Ensuring that vendors have the necessary resources to complete the project to a high standard and that the Clients received a quality end result.

• CCTV Systems, from camera specification, mapping and optimisation of footage reviews
• Cisco Meraki Networks
• Lutron Blinds and Lighting
• Creston Home Automation
• BMS (building management systems) - in depth knowledge of how BMS interacts with wider household systems
• Underfloor Heating - Working with installation vendors to refine equipment and install to account for energy saving and optimum temperature
• HVAC - Understanding the complexities of programming for optimal efficiency, based on solar gain, use and BMS interaction