Phoebe is committed to protecting the privacy of her customers and users of her website, phoe.co.uk and any services or interactions arising from her business.
This Privacy Policy outlines the types of personal data we collect, how we use it, and the measures we have in place to protect it.
Data Controller
Phoebe Maddrell is the data controller responsible for managing the personal data collected through our website. You may email admin@phoe.co.uk or via mail 23 New Street HR8 2DX.
Types of Data Collected
We will use the personal data that we collect from you in the various ways outlined in this privacy policy. This data may be collected in person, over the phone, via email, documents you supply to us in soft or hard copy - electronically and/or in paper form.
We may collect, use, store and transfer different kinds of personal data in the following categories:
- Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
- Identity Data includes first name, maiden name, last name, username(s) or similar identifier, marital status, title, date of birth and gender, and any other data which may be identifiable and required to carry out our services.
- Contact Data includes home address, email address and telephone numbers, and any other personal data which may be required to carry out our services.
- Financial Data includes payment card details, where appropriate, and any other data out financial or banking information required to carry out our services.
- Transaction Data includes details about payments from (and to) you, third parties, and other details of your use of our services and the services that we provide.
- Technical Data includes IP address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
- Relevant login information, including usernames and passwords, bookings, reservations, your interests, preferences and feedback.
- Usage Data includes information about how you use our website, call record and third party messaging data which may have been collected as part of supplying our services.
- Marketing and Marketing Preferences Data includes your preferences in receiving marketing from us and your communication preferences.
We collect personal data for the following purposes:
- To provide users with information about our products and services
- To process services and manage customer accounts
- To improve the functionality and user experience of our website
- To send marketing communications, with the user's consent
Data Retention
We retain personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, after which it will be deleted or anonymised. The criteria used to determine retention periods include the nature of the data, the purpose for which it was collected, and applicable legal requirements.
Where the legal basis is consent, you can withdraw consent at any time. Where the legal basis is legitimate interests, you have a right to object to our use of your data.
Data Security
The security, integrity, and confidentiality of your information are extremely important to us. We have implemented technical, administrative, and physical security measures that are designed to protect users information from unauthorised access, disclosure, use, and modification. We regularly review our security procedures to consider appropriate new technology and methods. Please be aware that, despite our best efforts, no security measures are perfect or impenetrable.
Data Access
Users have the right to access their personal data and request that it be corrected or deleted. To exercise these rights, users can email us at admin@phoe.co.uk
Cookies
Our website uses cookies to improve the user experience and to collect data on website usage. Cookies are small text files stored on a user's device that allow us to track their activity on our website. Users can control the use of cookies through their browser settings.
Third-Party Services
Our website uses the following third-party services / companies:
- Calendly
- Alphabet
- Microsoft
These services collect and use personal data to provide us with analytics and to display advertising on our website. The privacy policies of these third-party services are available on their respective websites.
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Changes to Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. When we make changes, we will notify users by posting the updated policy on our website and, where required, obtaining their consent.
Complaints or Objections
If you have any complaints or objections about how we handle your personal data, please email us at admin@phoe.co.uk with your request or complaint.
We will act upon your objections and investigate your complaint, taking appropriate action to resolve.
By using our website, you consent to the collection, use, and storage of your personal data in accordance with this Privacy Policy.